Refund policy
At Verta Jade, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect sizing, or buyer's remorse.
We only replace or refund items if they arrive defective or damaged during transit.
Damaged or Defective Items If your product arrives damaged, you must submit a claim within 7 days of the delivery date. To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it, including the original packaging.
How to Start a Damage Claim
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Email us at cassiuskmorton@gmail.com within 7 days of receiving your order.
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Include your order number in the subject line.
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Attach clear, well-lit photographs showing the damage or defect to the product and any damage to the shipping packaging.
Approval Process Once your email and photographs are received and inspected, we will notify you of the approval or rejection of your claim.
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If approved for a replacement: We will initiate a replacement order at no additional cost to you.
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If approved for a refund: A credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank's processing times.
Late or Missing Refunds If you haven’t received an approved refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often standard processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at cassiuskmorton@gmail.com.
Return Shipping In most cases of damaged goods, we will not require you to ship the broken item back to us. However, if a return is deemed necessary by our support team to process the claim, we will provide you with a prepaid return shipping label.